What payment options are available at www.NightHawkSolar.com?
Orders from www.NightHawkSolar.com can be paid for with:
Credit cards (Visa, MasterCard, or American Express)
PayPal (you can PayPal funds to payment@NightHawkSolar.com)
Will my credit card be charged immediately when I place an order?
No. Your credit card will not be charged until your package has physically left our facility.
What's the cutoff time for you to ship my order on the same day?
Monday through Friday, we ship all orders on the SAME day if we receive the order before 3:00 pm EST.
Can I cancel my order?
If your order has not been shipped, we can cancel your order. If it has been shipped, it will then become a “return”. Returns will receive a full refund, minus a $2.00 processing fee.
Can I add more items to my order after my order is already placed?
Yes. Send us an e-mail at info@NightHawkSolar.com or call 800-765-6506. If you contact us quickly before we ship your order, we can add or remove items from your order.
I want to send an order as a gift to someone. Can you leave out the invoice?
Sure thing! We'll even include a special note for you. Just let us know in the "Customer Notes" section during the checkout process.
Shipping: Does NightHawkSolar.com ship to my country?
We are building our list of countries we ship to as we go. If your country is not included on our ship-to list, please e-mail us at paypal customercare@NightHawkSolar.com and include your country. Ultimately, our goal is to ship to any country in the world that has a functioning postal service.
How much do you charge for shipping, and how soon will my package arrive?
Please see our shipping information page. It details everything regarding our shipping standards and policies.
I see a "Pick Up" option in the drop-down menu of shipping options during checkout. What does that mean?
You can pick up your orders here at NightHawk Marketing, if you live in or near Palm Coast, Florida. Select this shipping option and be charged nothing for shipping!
Please contact us to make an appointment prior to picking up your order.
We can be reached via e-mail at info@NightHawkSolar.com or by phone at 800-765-6506. Our address is:
NightHawk Marketing LLC
389 Palm Coast Parkway, SW Suite 4
Palm Coast, FL32137
How will I know when you've shipped my order?
After you place your order, you will receive an order confirmation e-mail at the e-mail address you provided in your profile. After we ship your order, you will receive a shipment confirmation e-mail. If there are any issues regarding your order, then we will contact you directly.
